Daily Archives: May 1, 2009

As the customer support representative at ExperiencePoint, delivering good customer service and responding to customer feedback is near and dear to my heart.  This is one of my first blog posts and I’m a little nervous, but here goes:

I recently came across a great book titled “A Complaint is a Gift” by Janelle Barlow and Claus Moller.  This book help strengthened my belief that a customer complaint is a good thi Read the rest of this entry →