ExperiencePoint’s Perfect Practice

We’re excited to announce an update to ExperienceChange GlobalTech. Thank you for sharing all of your success stories and feedback. We heard a lot and are so grateful for the passion that many of you feel for our work. We hope you and your learners enjoy these updates.

Our focus for this update has been to increase learner engagement and make the sim easier to facilitate. Read on to find out what’s new, but first, let’s address the big question:

What did we change?

Nothing! Well, we did tweak the descriptions of a few tactics and fix some typos… but in most respects, GlobalTech remains the same GlobalTech we’ve come to know and love. That said, we’ve added some great new features.

What’s new?

Please note: You may need to clear the cache on your browser (and on any computers running the simulation) to see the updates.

At a glance:

• Web debrief updates
• Tactic updates
• Harder difficulty level
• Animated feedback
• Animated change in company buy-in
• Introduction videos
• Interface updates

Web debrief updates

• Earlier this month, we updated the web debrief for facilitators to help explain the result of learners’ decisions and make the information easier to digest.

Tactic updates

• We heard that “Appoint Core Change Team” should be a little more impactful, so we increased the impact of this tactic.
• We heard that descriptions for some tactics could be a little clearer. We updated the descriptions for the tactics “Employee Interviews”, “Competitive and Financial”, “Appoint Core Change Team” and a few others!
• We heard that learners should see the emotional side of change. We’ve added more feedback to some tactics that shares how some Stakeholders feel.
• We heard that every tactic should have some feedback. We created feedback for the tactics “Develop Training Infrastructure”, “Professional Objectives”, “Team Site Visits”, and a few others.

Harder difficulty level

• We heard that some facilitators want to challenge their learners. We created a tougher version of the simulation. When starting a new game, learners can choose to play on the standard difficulty level or on a harder difficulty level, where buy-in is harder to come by, choosing the right tactics at the right time is essential, and change expertise is put to the test.

Harder difficulty level

Animated feedback

• We heard that learners want to see the impact of their decisions in a fun way. We created animated feedback for a select number of the tactics in GlobalTech to increase emotional impact.

Animated feedback

Animated change in company buy-in

• We heard that learners want to know whether they gained or lost company buy-in immediately after implementing a tactic. The change in buy-in is now front and center and appears before feedback is given.

Animated change in company buy-in

Introduction videos

• We heard it would be useful to have a short video walk-through of the simulation. We produced a series of short videos that correspond to each activity in the simulation. These are designed to be used by both learners as they are playing, as well as by facilitators when they are introducing the exercise.

Introduction videos

Interface updates

• We heard it would be useful to see a list of all the tactics in the “Debrief” tab. We added a “List all tactics” button to the “Debrief” tab that displays a list of the tactics.

List all tactics in the "Debrief" tab

We heard some users with low screen resolutions (1024×768) had difficulty finding the New Game button. We integrated the New Game, Resume and Debrief buttons into the splash screen, making them bigger and more visible.

Splash screen

• We heard learners sometimes ask questions we’ve heard many times before. We added tips to the loading screen that answer some of our frequently asked questions, such as “Are my decisions being saved?” and “What happens when I reach 60%?”.

Loading screen

We heard it can be hard to tell which questions have been answered in the Stakeholder interview window. We also heard that it can be hard to tell which question is currently being answered. The Stakeholder interview window now highlights which question is being answered and grays out questions that have already been answered. We also made the text a little easier to read.

Stakeholder interview window

• We heard learners sometimes want to skip the debrief after a failed game to try again. We created a button on the end-game movie to skip the debrief and go back to the splash screen.

End game movie