Comments for Points

Comment on A complaint is a gift (I hope I’m not that gift worthy) by James

James — Fri, 23 Dec 2011 10:10:52 +0000

Hi Tanya Bell,
Awesome post !
Customer care is getting more critical all the time. Web based
organizations in particular need to study these ideas.

Comment on What’s design thinking really like? by ExperiencePoint

ExperiencePoint — Wed, 14 Sep 2011 18:00:52 +0000

Google’s always Beta design philosophy is combined with the Google business model where the user gets the product for free, and is therefore much more tolerant of design flaws than users who pay for products like Microsoft’s Office. Google makes its money from advertising, not from selling the product. Hence, Google offers its Android operating system to handset vendors for free, creating an immense base for experimentation and constant refinement. Interestingly, Google has just surpassed Apple in market share for operating systems for smart phones. Microsoft’s recent partnership with Nokia is following the Google model. It has given Nokia its Windows 7 Mobile operating system for free in order to create a large user base for experimentation. This brings the user directly into the design and development process. This is a vital component of the Google model.

Joseph D’Cruz, Professor of Strategic Management
Rotman School of Management, University of Toronto.

Comment on Design Thinker in Leadership Development by Andrew Webster

Andrew Webster — Wed, 08 Jun 2011 21:21:29 +0000

I love this guest post from Heather. In particular, I love how she is applying her (considerable) expertise to go beyond the process aspect of design thinking, and using Design Thinker as a practice field to explore the critical cultural and behavioural elements required to sustain innovation.

There has been a lot of publicity in design thinking circles about organizations struggling as they rely too exclusively on process, which really must be adaptable and not algorithmic. This focus on key behaviours is awesome.

Comment on Reflections on 15 amazing years … and our next 5 by Keith Southey

Keith Southey — Wed, 08 Jun 2011 18:54:21 +0000

Fond memories of James and Greg presenting an early version of Experience Change at the CIBC Leadership Centre. The game was still in a format that you could “game” it and get the result you wanted. We chose not to go with it as a sim embedded in one of our programmes but could see the potential and once the gaming challenge had been addressed I used the sim at Canadian Tire where it was incredibly successful.
Am trying to bring the design Thinker sim into CT but still waiting to get to an exec who is willing to give it a spin. I do have some thoughts of how we could use it as part of our curriculum.
I would categorise myself as an early, and loyal, fan of yours who has absolute faith in the quality of your products and trust in your ability. and whatever you do.
I would love to spend some time with you discussing how we could use you to move many of our emerging leaders into a mindset where they are building leadership insights that will be criutical for tomorrow and beyond. Design Thinker was/is a great start.
Congratulations on 15 wonderful years and may there be many, many more
Keith

Comment on Visuals for Learning by 10,000 images | Leadership Explorer Toolkit by Center for Creative Leadership (CCL)

Thu, 24 Mar 2011 17:46:54 +0000

[...] from blog.experiencepoint.com Visuals for Learning There are countless advantages to leveraging visuals to enhance learning. [...]