The Human-Centered Leader

by ExperiencePoint

Research shows that innovative leaders all share a core set of attributes that help them to engage with and inspire their teams every day.

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Become an Optimistic Leader in Four Easy Steps

by ExperiencePoint

All great leaders have their own, unique strategies for inspiring innovation and improving creativity on their teams. However, they also tend to follow a similar set of unwritten rules.

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Running Technology NURVV Sprints Toward Success with Help from Human-Centered Design

by ExperiencePoint

How many people do you know who are consistently motivated to go running? For many of us, the act of going for a run is a tedious proposition and an activity that can bring pain if poor form, poor equipment and a sedentary lifestyle come into play. Most ardent runners would say, however, that when your body is moving in the proper way and you get into the groove, it can be a very cathartic experience.

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U.S. Government Embraces Human-Centered Design for CX

by ExperiencePoint

Anyone who’s ever filled out a form on a government website knows that customer-centricity has never been at the top of any government agenda. Whether a user is attempting to pay a parking ticket, secure social security benefits or renew a license, the federally-funded digital touchpoints to accomplish these tasks often seem designed to drive people away.

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Strange Brews: How Human-Centered Design Inspires Colorado Beer Makers

by ExperiencePoint

In 2014, a tiny craft beer association in Colorado was looking for a way to inspire innovation. Leaders took a page from the human-centered design handbook and launched a member challenge: Create a totally new craft beer for an annual beer-tasting event and competition.

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