ExperiencePoint

Exploring ED&I: How HCD Can Help Your Workplace Become More Diverse
September 9, 2021 | human-centered design
by ExperiencePoint

In the last edition of our Exploring ED&I series, we established that there is both a moral argument and business case for bringing ED&I initiatives to the workplace. Many organizations now understand the merits of implementing ED&I practices but struggle with the application. 

Research shows there is a significant overlap between design thinking and the process of implementing ED&I. Organizations that already have a design-savvy culture can use design thinking cornerstones such as empathy, collaboration and open-mindedness to make their workplaces more diverse and inclusive. 

Founded in 2011, 3D space-capture platform Matterport has been praised for its inclusive workplace culture and rated highly on several prominent company review websites. This second edition of Exploring ED&I will showcase how Matterport uses design thinking principles to intertwine innovation, diversity, and business success. 

Empathetic Leadership 

Design thinking principles like empathy help leaders treat their employees fairly because they learn to listen actively, notice trends and focus on behavior to solve problems. When applied to team management, these tactics can help reveal issues that aren’t always apparent to senior leaders. 

For instance, Matterport distributes regular employee surveys to keep a pulse on morale. From these surveys, the company plots trends and notices shifts in behavior. They also train workers to recognize and respond to unconscious bias–social stereotypes that individuals form outside their own conscious awareness. In doing so, Matterport provides employees with the tools to execute diversity and inclusion goals.  

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Collaborative Work Environment

Design thinking cornerstones like collaboration help foster a diverse work culture by encouraging ideas from all walks of life. Making every team member feel valued regardless of their position ensures equal opportunity amongst employees and attracts new talent. 

Matterport collects qualitative data through listening sessions and surveys to monitor workplace representation. These surveys allow them to assess who makes up their workforce and helps identify potential gaps in diversity.

Open-Minded Practices  

Design thinking practices like being open-minded help organizations to develop an inclusive mindset. For instance, in design thinking, open-mindedness teaches us to have accessibility in mind when designing a product. When the same philosophy is applied to workplace culture, leaders manage more inclusive teams by keeping access to diverse resources in mind.

In an attempt to scale open-mindedness, Matterport developed several employee advocacy and resource groups. These groups offer a safe environment to foster conversation, share knowledge and express personal identity. Currently, the company has five distinct advocacy groups, including Women of Matterport, Pride of Matterport, Black Employee Resource Group of Matterport, Latines of Matterport and finally AAPI Employee Resource Group of Matterport. As a result of establishing these groups, Matterport noted a drastic improvement in employee sentiment polls on inclusion and belonging. 

ED&I and Attracting Top Talent

Matterport and many other HCD and ED&I-driven companies measure their success by monitoring the talent management cycle. 

As workplace culture improves, organizations can keep top talent from leaving and attract new thinkers. ED&I and top talent are so tied together for Matterport that the company dedicates most of its careers page to detailing ED&I efforts. As ED&I practices become more important to job seekers, organizations may consider the initiative necessary for their talent acquisition strategy. Will ED&I become the next fundamental workplace standard? Only time will tell. 

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Keep an eye out for next week’s edition of Exploring ED&I, where we will be interviewing a Governor General’s Award winner and ED&I expert. Stay Tuned!


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