--- title: Meet Our Newest Master Facilitators description: Discover why Adam Billing, founder and director of Bridge Collaboration, and Justin Jones, senior consultant at Interaction Associates become facilitators. image: https://blog.experiencepoint.com/hubfs/adamlink-e1398367672483.jpg --- Primary Menu *Meet Our Newest Master Facilitators* February 21, 2014 [by ExperiencePoint POSTED ON February 21, 2014](https://blog.experiencepoint.com/author/experiencepoint) [mailto:?body=https://blog.experiencepoint.com/2014/02/21/meet-our-newest-master-facilitators-2/](mailto:?body=https://blog.experiencepoint.com/2014/02/21/meet-our-newest-master-facilitators-2/) Adam was first introduced to [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) through his work with the University of Georgia. Following the initial introduction, Adam attended an [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) certification program in Boston. ![Adam Billing](https://blog.experiencepoint.com/hs-fs/hubfs/adamlink-e1398367672483.jpg?width=209&name=adamlink-e1398367672483.jpg "Adam Billing") Over the past two years, Adam has been using [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) within his practice as a tool to provide clients with a crash course on ***design thinking*** and Innovation. “It allows people to apply the learnings really quickly so they can actually start using it within their daily lives.” Now as a Master Facilitator, Adam is equipped to support his clients who are interested in cascading the [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) experience throughout their organizations all while keeping in direct contact and supporting them on their journey.  ![Justin Jones](https://blog.experiencepoint.com/hs-fs/hubfs/justinlink-e1398367637775.jpg?width=208&name=justinlink-e1398367637775.jpg "Justin Jones") "Master Certification is important to Interaction Associates, as we see [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) and ***design thinking*** as powerful new tools to offer our clients in collaborative problem solving. As a Master Facilitator, I can support our global consulting team in supporting innovative processes and skill transfer for our clients. We can now also support client systems who wish to engage their internal resources to lead [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) sessions. Our investment in Master Certification demonstrates to our clients how deeply we believe in the power of ***design thinking*** and in the learning that’s available through [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation). I first became certified in early 2012 and then had an opportunity to lead ExperienceInnovation sessions in a variety of global and US national organizations. This work included both standard delivery of the simulation, along with increasingly customized versions or pairings of the simulation with specific problem solving work. My favorite among these engagements has been working with action learning teams to apply ***design thinking*** to real business challenges on a global scale. As ***design thinking*** and innovation have grown in interest among our clients, we inquired with Greg Warman, Co-Founder and Principal, and Andrew Webster, Director, Change and Innovation Solutions, at ExperiencePoint about new opportunities to deepen our organization’s capabilities to offer [ExperienceInnovation™](http://www.experiencepoint.com/ExperienceInnovation) to our clients. I began with Master Certification work in December of 2013. I was impressed with the support from both Greg and Andrew, and with the rigor of the Master Certification process itself. Their coaching in advance of the certification training, and their detailed feedback afterward has helped me take my practice of ***design thinking*** to new and exciting levels, while also providing powerful learning opportunities to our newly Provisionally Certified consultants. My heartfelt thanks to Greg, Andrew, as well as to Armand Khambatta who supports our account and clients, and to Tanya Bell, who is tireless in her support of our every logistical request. We are so proud to be partners with ExperiencePoint in bringing ***design thinking*** to the world.” #### Trending This Week [1 — ExperiencePoint Why IT Leaders Need a Different Playbook for AI Adoption](https://blog.experiencepoint.com/why-it-leaders-need-a-different-playbook-for-ai-adoption) [2 — ExperiencePoint KickstartChange™ in Practice: Building Change Capability Faster](https://blog.experiencepoint.com/kickstartchange-in-practice-joanna-kirke) [3 — ExperiencePoint 5 Ways Leaders Can Drive Better ROI from AI Adoption](https://blog.experiencepoint.com/5-ways-leaders-can-drive-better-roi-from-ai-adoption) ## Popular Posts ## [Design Thinking How Netflix Used Design Thinking to Reinvent Itself, Over and Over](https://blog.experiencepoint.com/how-netflix-uses-design-thinking) ## [Design Thinking 5 Icebreakers to Ignite Your Design Thinking Session](https://blog.experiencepoint.com/5-icebreakers-for-design-thinking) ## [Innovation KFC’s Menu Innovations](https://blog.experiencepoint.com/design-thinking-kfc-innovation) ## [Design Thinking Design Thinking in Action: Building a Low-Cost Incubator](https://blog.experiencepoint.com/2010/02/16/design-thinking-in-action-embrace-global/) ## [Change Management Why Your AI Adoption Strategy Is Failing](https://blog.experiencepoint.com/why-your-ai-adoption-strategy-is-failing) ## [Design Thinking 8 Stats That Prove Design Thinking Pays Off](https://blog.experiencepoint.com/8-stats-that-prove-design-thinking-pays-off) ## [Change New year, New Me: The Science Behind New Year's Resolutions](https://blog.experiencepoint.com/2022-new-year-new-me-why-new-years-resolutions-fail) ## [AI skills Stop Rolling Out AI. Start Handing It Over.](https://blog.experiencepoint.com/stop-rolling-out-ai-start-handing-it-over) ## [Design Thinking Lay’s Redesigns Packaging After 12 Years Using Design Thinking](https://blog.experiencepoint.com/design-thinking-lays-chips-redesign) [Previous](https://blog.experiencepoint.com/2014/02/21/meet-our-newest-master-facilitators-2/#carouselPopularPosts) [Next](https://blog.experiencepoint.com/2014/02/21/meet-our-newest-master-facilitators-2/#carouselPopularPosts) - [Privacy Policy](https://www.experiencepoint.com/privacy-policy/) - [Accessibility Standards](https://www.experiencepoint.com/accessibility-standards/) ## Subscribe to our newsletter © ExperiencePoint Inc. All Rights Reserved.