Kimberly Douglas, SHRM-SCP, CPF, is President of FireFly Facilitation, Inc., and is a nationally recognized strategic planning, team effectiveness, and innovation expert. Over the past 25 years, she has collaborated with hundreds of leaders — at organizations such as Coca-Cola, Home Depot, McKesson, AT&T, and even the U.S. Marine Corps — to dramatically improve their business performance. A SHRM Senior Certified Professional and a Certified Professional Facilitator, Kimberly also holds a Master of Science in industrial/organizational psychology. Prior to founding FireFly seventeen years ago, Kimberly was an organization effectiveness manager for Coca-Cola; a Director of Consulting with the Hay Group; and served in HR leadership roles in the hospitality, telecommunications, and healthcare industries.