Using Design Thinking to Transform The Employee Experience

by ExperiencePoint

Many software companies have been using design thinking for years to inspire new products, features and evolutions of existing products with the goal of constantly improving the customer experience. Though, fewer have used design thinking to transform their own organizations from within — until the Chicago-based software company, Relativity (formerly kCura), did just that.

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Digital Transformation And Human-Centered Design: You Can’t Do One Without The Other

by ExperiencePoint

If you are embarking on a digital transformation — and let’s face it, every company is — it’s time to start investing in design talent. The success of any digital-first business strategy hinges on the ability to create user-friendly and intuitive technology that leverages data and analytics to solve problems and meet end users’ needs. It doesn’t matter how quickly or inexpensively you build these digital tools, if they don’t meet these needs, it will be a waste of resources.

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Achieving Technical Excellence: Step 7 in the Agile Transformation Process

by Andy Czuchry

If you have gotten to this blog than you are could be well on your way to becoming an agile organization. The seventh and capstone step in this journey is achieving technical excellence.

Achieving technical excellence is all about consistently integrating the first six steps with a well-defined set of technical craftsmanship practices.

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Agile, Lean and Design Thinking: How They Work Together

by ExperiencePoint

In many cases adopting new business strategies means teams have abandoned old ways of doing things. But that is not the case when it comes to Agile, Lean and Design Thinking. These three methods are inherently complementary, and when companies use them in combination, it creates a highly efficient and deeply innovative environment where teams are primed to deliver exactly what customers need, while keeping them in the center of everything they do.

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How to Fix Your System Value Stream: Step 6 in The Agile Transformation Process

by Andy Czuchry

In my previous blog on the fifth step in the series to an agile transformation we talked about how to manage your local value stream, which involves reviewing and streamlining the set of sequential steps in a single initiative, in order to accelerate results and deliver the best outcomes for customers and the business. A key transition in that step is a shift from aligning around project-based activities to be performed, to aligning around the target outcomes to be produced. This transition begins locally, where you can control it more directly, with an eye toward the bigger picture along the way.

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