U.S. Government Embraces Human-Centered Design for CX

by ExperiencePoint

Anyone who’s ever filled out a form on a government website knows that customer-centricity has never been at the top of any government agenda. Whether a user is attempting to pay a parking ticket, secure social security benefits or renew a license, the federally-funded digital touchpoints to accomplish these tasks often seem designed to drive people away.

Read More

How to Win the Retail Wars

by Tom Merrill

It’s a buyer’s market—and we aren’t just talking about houses. E-commerce, the sharing economy and competition overload have given retail customers the upper hand. And customers can be relentless when it comes to what they want.

Read More

The Vitamin Shoppe Brings Digital to Brick and Mortar

by ExperiencePoint

The Vitamin Shoppe experienced a drop in earnings in 2019, but the health and wellness giant is far from giving up.

Read More

5 Stats Prove that Customer-Centricity Pays Off

by ExperiencePoint

Go to any business conference and chances are someone will be talking about why you need to be more customer-centric. Study after study shows that customer engagement generates profit, loyalty and better shareholder returns.

Read More

4 Ways Design Thinking Can Improve Clinical Trials

by ExperiencePoint

Research scientists typically excel in laboratory environments, but often lack the people-skills to engage effectively with patients. This incongruity can make clinical research more difficult than it needs to be.

Read More

Insights Straight To Your Inbox

SIGN UP FOR OUR NEWSLETTER:

Most Popular Posts

New call-to-action
New call-to-action