Human-Centered Innovators Take Heed of these 3 Major Shifts in Consumer Behavior

by ExperiencePoint

What are a few things you’ve done, just today, that you would not have done so readily before COVID-19? Did you wake up at 8:30 instead of 6:30, disinfect your hands, track a package that you ordered online or used a cheaper brand of cleaning product to tidy your at-home office?

Read More

How to Considerately Connect with Customers During Covid-19

by ExperiencePoint

As the world continues to navigate the unfamiliar territory of a pandemic, many companies are struggling to stay appropriately connected to their client base. Hoping to survive the economic storm, they’ve been challenged to walk a fine line between promoting their services and remaining sensitive to the stress and situations that may impede their customers from consuming.

Read More

IKEA Encourages Customers to Make Themselves at Home

by ExperiencePoint

If you’ve ever been inside an IKEA, you know it’s like navigating a giant maze. These massive, multi-story blue and yellow warehouses are so vast and complex that stores offer maps at the entrance point so shoppers don’t get lost.

Read More

U.S. Government Embraces Human-Centered Design for CX

by ExperiencePoint

Anyone who’s ever filled out a form on a government website knows that customer-centricity has never been at the top of any government agenda. Whether a user is attempting to pay a parking ticket, secure social security benefits or renew a license, the federally-funded digital touchpoints to accomplish these tasks often seem designed to drive people away.

Read More

How to Win the Retail Wars

by Tom Merrill

It’s a buyer’s market—and we aren’t just talking about houses. E-commerce, the sharing economy and competition overload have given retail customers the upper hand. And customers can be relentless when it comes to what they want.

Read More

Insights Straight To Your Inbox

SIGN UP FOR OUR NEWSLETTER:

Most Popular Posts

New call-to-action
New call-to-action