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customer-centricity

Refreshing Business Through Customer-Centricity

by ExperiencePoint | March 22, 2022
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Culture

What All Bad Customer Experiences Have in Common & How to Stand Apart

by ExperiencePoint | March 9, 2022
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employee experience

Restoring Employee Engagement Through Cultural Transformation

by ExperiencePoint | February 21, 2022
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employee experience

How Human-Centered Design Can Help You Survive The Great Resignation

by ExperiencePoint | February 7, 2022
Innovation can't wait. View Demo.
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5 minute read
Business Case

Cultures of Innovation: NJC Case Study

by ExperiencePoint | January 24, 2022
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6 minute read

A Leader’s Guide to Creating a Culture of Innovation

by ExperiencePoint | January 13, 2022
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6 minute read
Design Thinking

Scaling Design Thinking: How to Bounce Back from a False Start

by ExperiencePoint | January 10, 2022
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Change

New year, New Me: The Science Behind New Year's Resolutions

by ExperiencePoint | January 6, 2022
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6 minute read

2021 Wrapped: The Prototype’s Top Five Blogs Posts

by ExperiencePoint | December 14, 2021
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7 minute read
Behind the Scenes

A Look Inside the Innovation Laboratory: InnoLab x Medical Aid Films

by ExperiencePoint | December 10, 2021
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3 minute read
Change Management

Leadership Alignment: It’s Morphin’ Time

by ExperiencePoint | December 3, 2021
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3 minute read
Catalysts

Beware of These Common Catalyst Horror Stories

by ExperiencePoint | October 26, 2021
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4 minute read
Thought Leadership

How To Successfully Deploy Catalysts in Five Steps

by ExperiencePoint | October 21, 2021
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Change

Scaling Design Capabilities at the 2021 DesignOps Summit

by ExperiencePoint | October 14, 2021
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Change

Scaling Behavior Change: The Role of The Catalyst

by ExperiencePoint | October 8, 2021
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4 minute read
Design Thinking

LinkedIn Goes Dark: Using Design Thinking to Improve Product Experience

by ExperiencePoint | September 28, 2021
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Diversity & Inclusion

Exploring ED&I: A Resource Guide

by ExperiencePoint | September 23, 2021
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Q&A

Exploring ED&I: In Conversation with Julie Mahfouz Rezvani, Diversity Expert

by ExperiencePoint | September 16, 2021
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human-centered design

Exploring ED&I: How HCD Can Help Your Workplace Become More Diverse

by ExperiencePoint | September 9, 2021
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Q&A

In Conversation with Ramzi Rahbani: ExperiencePoint’s new VP of Product

by ExperiencePoint | September 2, 2021
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4 minute read
Diversity & Inclusion

Exploring ED&I: One of Today's Key Business Imperatives

by ExperiencePoint | August 26, 2021
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4 minute read
Design Thinking

The Do's & Don'ts of Design Thinking: How to Be More Innovative in Your Daily Work

by ExperiencePoint | August 19, 2021
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2 minute read
Organizational Agility

How Design Thinking and Organizational Agility Go Hand in Hand

by ExperiencePoint | August 11, 2021
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Organizational Agility

The Business Case for Organizational Agility

by ExperiencePoint | August 5, 2021
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Organizational Agility

Organizational Agility: One of Today's Key Strategic Imperatives

by ExperiencePoint | July 28, 2021
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5 minute read
Design Thinking

How Design Thinking Drives Today’s 6 Key Business Imperatives

by ExperiencePoint | July 21, 2021
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3 minute read
Future of Work

The Future of Work: How Design Thinking Can Stop the Turnover Tsunami

by ExperiencePoint | July 14, 2021
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Future of Work

The Future of Work: Are We in the Midst of a Turnover Tsunami?

by ExperiencePoint | July 5, 2021
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3 minute read
Empathy

The Limits of Empathy ... and Getting Past Them

by Greg Warman | June 22, 2021
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Future of Work

The Future of Work: Why Human-Centered Design Is More Important Than Ever

by ExperiencePoint | June 15, 2021
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3 minute read
Future of Work

The Future of Work: Is Your Job Safe?

by ExperiencePoint | June 1, 2021
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Future of Work

The Future of Work: What Will Tomorrow’s Workplaces Look Like?

by ExperiencePoint | May 25, 2021
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3 minute read
Change

The Psychology of Behavior Change: How to Make New Habits Stick

by ExperiencePoint | May 12, 2021
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2 minute read
Design Thinking

The Best Tools for Virtual Brainstorming

by ExperiencePoint | May 4, 2021
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3 minute read
Facilitators

In Conversation with Experiencepoint Partner Lyall Samaroden, Bench Solutions

by ExperiencePoint | April 26, 2021
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4 minute read
Creative Confidence

4 Ways to Become More Creative

by ExperiencePoint | April 14, 2021
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2 minute read
Innovation

Creativity vs. Innovation: What’s the Difference and How Both Can Help Your Business

by ExperiencePoint | April 8, 2021
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3 minute read
customer-centricity

3 Ways to become Customer Obsessed

by ExperiencePoint | April 1, 2021
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3 minute read
Innovation

The Brainstorm Mystery—5 Ways to do it Right

by ExperiencePoint | March 24, 2021
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2 minute read
Diversity & Inclusion

Diversity and Inclusion in Design

by ExperiencePoint | March 17, 2021
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3 minute read
Facilitators

In Conversation with ExperiencePoint Partner Shyam Viswanathan

by ExperiencePoint | March 8, 2021
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3 minute read
Diversity & Inclusion

The Pink Taboo: Product Design and the Politics of Gender.

by ExperiencePoint | March 3, 2021
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3 minute read
Diversity & Inclusion

The World’s Other 50%: Designing for Women and Non-Binary People

by ExperiencePoint | February 24, 2021
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Diversity & Inclusion

One Size Fits Men: When Human-Centered Design Has a Gender Problem

by ExperiencePoint | February 17, 2021
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3 minute read
Design Thinking

Attracting and Retaining Today’s Top Talent Through Human-Centered Design 

by ExperiencePoint | February 9, 2021
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4 minute read
Innovation

Human-Centered Design and the Job Search

by ExperiencePoint | February 2, 2021
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2 minute read
Innovation

Five Virtual Design Conferences to Log Onto in 2021

by ExperiencePoint | January 27, 2021
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2 minute read
Innovation

Four Questions Every Aspiring Innovation Leader Needs to Ask 

by ExperiencePoint | January 18, 2021
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3 minute read
Innovation

Five Infamous Examples of Innovation Gone Awry

by ExperiencePoint | January 13, 2021
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Innovation

Behind-the-Scenes: How ExperiencePoint’s Product Team Unlocks Innovation 

by ExperiencePoint | January 8, 2021
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3 minute read
POV

Top Posts of 2020

by ExperiencePoint | December 23, 2020
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Innovation

Five perfect gifts for the innovator on your list

by ExperiencePoint | December 17, 2020
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3 minute read
Thought Leadership

How Human-Centered Leaders can Inspire their Workforces this Holiday

by ExperiencePoint | December 10, 2020
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6 minute read
Innovation

Five Times the Human-Centered Method Extinguished Assumptions and Ignited Innovation 

by ExperiencePoint | November 27, 2020
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5 minute read
Culture

In Conversation with Stephanie Tait, ExperiencePoint’s new Managing Director

by ExperiencePoint | November 19, 2020
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3 minute read
human-centered design

What’s Empathy Got to Do with it?

by ExperiencePoint | November 3, 2020
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3 minute read
human-centered design

Holding onto Humanity in the Midst of a Digital Tornado

by ExperiencePoint | October 30, 2020
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3 minute read
Culture

In Conversation with Mihir Andrei Mukherjee ExperiencePoint’s new Global Head of Sales

by ExperiencePoint | October 21, 2020
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Innovation

Human-Centered Design a Powerful Tool in Healthcare

by ExperiencePoint | October 13, 2020
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3 minute read
Innovation

Relentless Optimism in Challenging Times

by ExperiencePoint | October 6, 2020
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3 minute read
Design Thinking

How Human-Centered Design Helped to Shape ExperiencePoint’s Return-to-Work Plan

by ExperiencePoint | September 23, 2020
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4 minute read
Design Thinking

Breaking Down the Barriers of Expert Bias

by ExperiencePoint | September 17, 2020
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Innovation

In Challenging Times, Analogous Thinking Fuels Outside-of-Box Innovation

by ExperiencePoint | September 10, 2020
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Innovation

Insights from our ExperiencePoint community

by ExperiencePoint | September 4, 2020
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Innovation

Redefining Collaboration in a Virtual Age

by ExperiencePoint | September 3, 2020
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Innovation

Innovation at Any Age: How Human-Centered Thinking is Helping Young People Cope with the Complex Challenges of Now

by ExperiencePoint | August 26, 2020
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3 minute read
Change Management

Leading Meaningful Change in a Time of Crisis

by ExperiencePoint | August 13, 2020
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Innovation

Human-Centered Innovators Take Heed of these 3 Major Shifts in Consumer Behavior

by ExperiencePoint | August 10, 2020
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3 minute read
Simulations

Simulation-Based Learning in a Time of Crisis

by ExperiencePoint | July 31, 2020
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3 minute read
Design Thinking

Six Pandemic-Inspired Innovations Guaranteed to Spark Joy

by ExperiencePoint | July 28, 2020
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4 minute read
Change Management

Take a Mini Change Project for a Test Drive: Part 2

by ExperiencePoint | July 21, 2020
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3 minute read
Change Management

Take a Mini Change Project for a Test Drive

by ExperiencePoint | July 17, 2020
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5 minute read
Design Thinking

Keeping Your Team Engaged as Virtual Meetings Become New Norm

by ExperiencePoint | July 8, 2020
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3 minute read
Change Management

The Best Reads to Jumpstart Your Journey of Change

by ExperiencePoint | June 30, 2020
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4 minute read
Design Thinking

Success in a Post-Pandemic Era Depends on Human-Centered Capability

by ExperiencePoint | June 25, 2020
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Innovation

The 5 Mindsets of an Innovation Leader in Action

by ExperiencePoint | June 16, 2020
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3 minute read
Innovation

3 Human-Centered Challenges for Junior, Housebound Designers

by ExperiencePoint | June 12, 2020
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3 minute read
Innovation

Exceptional Challenges, Exceptional Leadership: Quick-hit inspirations for Innovation Leaders

by ExperiencePoint | June 10, 2020
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3 minute read
Innovation

Top Tech Tools to Facilitate Remote Design

by ExperiencePoint | June 9, 2020
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2 minute read
Innovation

Virtual Prototyping: Human-Centered Design in a New World

by ExperiencePoint | June 3, 2020
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3 minute read
employee engagement

Taking a Page from Teams Who Were Remote Pre-Pandemic

by ExperiencePoint | May 21, 2020
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2 minute read
Creative Confidence

Five Quick Exercises to Recharge Your Creative Spirit

by ExperiencePoint | May 18, 2020
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3 minute read
human-centered design

How to Considerately Connect with Customers During Covid-19

by ExperiencePoint | May 11, 2020
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3 minute read
Innovation

Igniting Innovation from Home Base

by ExperiencePoint | May 4, 2020
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3 minute read
human-centered design

Leading through Empathy

by ExperiencePoint | April 27, 2020
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3 minute read
Culture

Five Inspiring Reads That Speak to Leadership in Crisis

by ExperiencePoint | April 20, 2020
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2 minute read
human-centered design

Captains of Crisis: Identifying Team Champions to Inspire Your Workforce

by ExperiencePoint | April 13, 2020
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3 minute read
Design Thinking

Building a Better World: How UNICEF uses Human-Centered Design to Solve Complex Problems in the Field

by ExperiencePoint | April 6, 2020
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2 minute read
Design Thinking

Human-Centered Design Inspires Innovation in Face of COVID-19

by ExperiencePoint | March 30, 2020
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3 minute read
Innovation

Opportunities for Innovation during COVID-19

by ExperiencePoint | March 24, 2020
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2 minute read
Design Thinking

Leading in a Crisis: Using Human-Centered Design in Response to the Coronavirus Pandemic

by ExperiencePoint | March 16, 2020
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2 minute read
Design Thinking

Human-Centered Design is a Business Must, and MURAL is Making it Easier

by ExperiencePoint | March 13, 2020
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4 minute read
Design Thinking

IKEA Encourages Customers to Make Themselves at Home

by ExperiencePoint | March 10, 2020
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Design Thinking

Delta Takes Air Travel to New Heights

by ExperiencePoint | March 9, 2020
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Design Thinking

Ergatta Revolutionizes Rowing using Human-Centered Design

by ExperiencePoint | March 3, 2020
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3 minute read
Design Thinking

Using Human-Centered Design to Stir up a Coffee Staple

by ExperiencePoint | March 2, 2020
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employee engagement

How to Empower Employees

by ExperiencePoint | February 25, 2020
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3 minute read
Design Thinking

The Human-Centered Leader

by ExperiencePoint | February 23, 2020
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3 minute read
employee engagement

Become an Optimistic Leader in Four Easy Steps

by ExperiencePoint | February 23, 2020
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3 minute read
Design Thinking

Running Technology NURVV Sprints Toward Success with Help from Human-Centered Design

by ExperiencePoint | February 17, 2020
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3 minute read
Design Thinking

U.S. Government Embraces Human-Centered Design for CX

by ExperiencePoint | February 14, 2020
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3 minute read
Design Thinking

Strange Brews: How Human-Centered Design Inspires Colorado Beer Makers

by ExperiencePoint | February 11, 2020
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3 minute read
Design Thinking

Indian Tech Company Challenges Apple & Fitbit

by ExperiencePoint | February 10, 2020
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3 minute read
Design Thinking

5 Human-Centered Design Techniques you should try Today

by ExperiencePoint | February 9, 2020
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2 minute read
Innovation

Human-Centered Design and Tesla’s Self-Driving Revolution

by ExperiencePoint | February 4, 2020
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3 minute read
Design Thinking

Design Thinking Revitalizes Corporate Learning

by ExperiencePoint | February 3, 2020
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3 minute read
Innovation

What Millennial Investors Want

by ExperiencePoint | February 2, 2020
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3 minute read
Design Thinking

Design Thinking can Cure your HR Troubles

by ExperiencePoint | January 28, 2020
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3 minute read
Design Thinking

Making Design Thinking Stick

by ExperiencePoint | January 27, 2020
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2 minute read
Design Thinking

The Most Important Skill for the Future of Work? Design Thinking.

by ExperiencePoint | January 26, 2020
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3 minute read
Design Thinking

The HR Breakathon: How Cisco used Design Thinking to transform its HR in a Single Day

by ExperiencePoint | January 22, 2020
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3 minute read
Innovation

Disruption at Cineplex

by ExperiencePoint | January 21, 2020
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3 minute read
Design Thinking

5 Ways to make Design Thinking part of the Corporate Culture

by ExperiencePoint | January 20, 2020
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3 minute read
Thought Leadership

Become an Innovative Leader in 20 minutes or Less

by ExperiencePoint | January 17, 2020
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3 minute read
Design Thinking

Wine While You Shop – Courtesy of Design Thinking

by ExperiencePoint | January 15, 2020
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3 minute read
Innovation

Airbus: Design Thinking leads to Bionic Solutions

by ExperiencePoint | January 14, 2020
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3 minute read
Innovation

5 Articles that Prove Design Thinking is Right for You

by ExperiencePoint | January 13, 2020
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3 minute read
Innovation

Tesla uses Design Thinking to make E-Cars Cool

by ExperiencePoint | January 10, 2020
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3 minute read
Design Thinking

The Truth about TruePill

by ExperiencePoint | January 8, 2020
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3 minute read
Design Thinking

Disruption Starts with Empathy

by ExperiencePoint | January 7, 2020
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4 minute read
Design Thinking

The 10 Best Blog Posts on Design Thinking

by ExperiencePoint | December 18, 2019
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3 minute read
Innovation

How Design Thinking is Fueling Ford Motor

by ExperiencePoint | December 17, 2019
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4 minute read
Innovation

Six Must-Read Books on Design Thinking

by ExperiencePoint | December 16, 2019
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3 minute read
Innovation

Design Thinking and E-Commerce: It’s All About the App

by ExperiencePoint | December 11, 2019
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3 minute read
Design Thinking

6 Tips for Building Empathy

by ExperiencePoint | December 11, 2019
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3 minute read
Innovation

Design Thinking is Changing E-Commerce, Again

by ExperiencePoint | December 11, 2019
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Design Thinking

Adidas Creates the First Interstellar Innovation Lab

by ExperiencePoint | December 2, 2019
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Design Thinking

How to Win the Retail Wars

by Tom Merrill | December 2, 2019
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Design Thinking

How Design Thinking Transformed Adidas

by ExperiencePoint | December 2, 2019
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Design Thinking

The Vitamin Shoppe Brings Digital to Brick and Mortar

by ExperiencePoint | December 2, 2019
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3 minute read
Design Thinking

6 Techniques to Energize your Brainstorming

by ExperiencePoint | November 29, 2019
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3 minute read
Design Thinking

Meet Barney the Robot Bartender

by ExperiencePoint | November 26, 2019
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Design Thinking

Robots On a Diet

by ExperiencePoint | November 26, 2019
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4 minute read
Design Thinking

How Burger King and Dunkin’ Donuts Used Design Thinking to Achieve the “Impossible”

by ExperiencePoint | November 20, 2019
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3 minute read
Design Thinking

5 Design Thinking Myths: Busted!

by ExperiencePoint | November 19, 2019
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3 minute read
Design Thinking

Design Thinking Declared Critical Skill for the Future of Work

by ExperiencePoint | November 18, 2019
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2 minute read
Design Thinking

Warby Parker’s Recipe for Innovation

by ExperiencePoint | November 14, 2019
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3 minute read
Design Thinking

How to Build a Sticky App in 4 Easy Steps

by ExperiencePoint | November 12, 2019
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3 minute read
Design Thinking

How Warby Parker Disrupted an Industry

by ExperiencePoint | November 11, 2019
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2 minute read
Design Thinking

When AI and Design Thinking Collide

by ExperiencePoint | November 8, 2019
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Design Thinking

The 4 Mindsets of Design Thinking

by ExperiencePoint | November 6, 2019
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Design Thinking

5 Ways Design Thinking Will Make You a Better Leader

by ExperiencePoint | November 5, 2019
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3 minute read
Design Thinking

Lay’s Debuts First Packaging Redesign in 12 years - Courtesy of Design Thinking

by ExperiencePoint | October 31, 2019
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2 minute read
Design Thinking

Design Thinking in Product Packaging: Why it’s Vital

by ExperiencePoint | October 29, 2019
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3 minute read
Design Thinking

5 Stats Prove that Customer-Centricity Pays Off

by ExperiencePoint | October 28, 2019
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2 minute read
Innovation

Liberal Arts: The New In-Demand Degree?

by ExperiencePoint | October 24, 2019
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Design Thinking

Design Thinking in Law Firms

by ExperiencePoint | October 23, 2019
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Design Thinking

UX developers embrace Human-Centered Design

by ExperiencePoint | October 22, 2019
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Design Thinking

Design Thinking in City Planning: Vienna

by ExperiencePoint | October 18, 2019
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Design Thinking

Design Thinking in City Planning: Taipei

by ExperiencePoint | October 17, 2019
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Design Thinking

4 Ways Design Thinking Can Improve Clinical Trials

by ExperiencePoint | October 14, 2019
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Design Thinking

Why Pharma Needs Design Thinking

by ExperiencePoint | October 11, 2019
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Innovation

Design Thinking for Big Business

by ExperiencePoint | October 8, 2019
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Design Thinking

Design Thinking and the Law

by ExperiencePoint | October 7, 2019
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3 minute read
Design Thinking

Design Thinking could have saved Electronic Arts (EA)

by ExperiencePoint | October 4, 2019
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2 minute read
Design Thinking

What happens when you don’t use Design Thinking?

by ExperiencePoint | October 2, 2019
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Design Thinking

Improve your Conference with Design Thinking

by ExperiencePoint | September 30, 2019
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Design Thinking

Design Thinking Events in 2020

by ExperiencePoint | September 25, 2019
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Design Thinking

Design Thinking: Making the Future User-Friendly

by ExperiencePoint | September 23, 2019
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Design Thinking

The Hottest Must-Have Skill in Today’s Job Market? Design Thinking

by ExperiencePoint | September 23, 2019
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Design Thinking

5 tools to make Mindmapping a Breeze

by ExperiencePoint | September 20, 2019
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Innovation

Booking.com says Failure is the Key to Success

by ExperiencePoint | September 18, 2019
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Design Thinking

Targeting Disney

by ExperiencePoint | September 17, 2019
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Innovation

Flamin’ Hot Design

by ExperiencePoint | September 13, 2019
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Design Thinking

Design Thinking vs Agile Thinking: the best videos on YouTube

by ExperiencePoint | September 11, 2019
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Innovation

The National Restaurant Association loves Design Thinking

by ExperiencePoint | September 10, 2019
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Design Thinking

Design Thinking could solve your Employee Engagement Woes

by ExperiencePoint | September 6, 2019
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Design Thinking

Could Boredom be a Prerequisite For Human-Centered Creativity?

by ExperiencePoint | September 4, 2019
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3 minute read
Design Thinking

Criticism Doesn’t Have to Hurt

by ExperiencePoint | September 3, 2019
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Design Thinking

Design Thinking For Culture Change

by ExperiencePoint | August 28, 2019
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Design Thinking

How Design Thinking Can Change Corporate Culture

by ExperiencePoint | August 27, 2019
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Innovation

Learn Design Thinking For Free

by ExperiencePoint | August 26, 2019
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Innovation

Design Thinking Should Start in Kindergarten

by ExperiencePoint | August 23, 2019
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Innovation

All I Really Need to Know I Learned in Kindergarten… or Did I?

by ExperiencePoint | August 22, 2019
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Design Thinking

8 Stats That Prove Design Thinking Pays Off

by ExperiencePoint | August 20, 2019
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Innovation

Five Obstacles to Innovation — And How to Tear Them Down

by ExperiencePoint | August 19, 2019
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Design Thinking

Digital Transformation Fails: Why Your Leader Could be The Problem

by ExperiencePoint | August 16, 2019
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Change Management

Design Thinkers Tackle Climate Change

by ExperiencePoint | August 15, 2019
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Change Management

Using Design Thinking to Facilitate Change Management

by ExperiencePoint | August 14, 2019
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Innovation

Three Techniques For Smart Prototyping

by Michael A. Roberto | August 13, 2019
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Innovation

Southern Fried Innovation

by ExperiencePoint | August 8, 2019
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Innovation

KFC’s Menu Innovations

by ExperiencePoint | August 8, 2019
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Innovation

Four Ways to Create a Culture of Innovation

by ExperiencePoint | August 7, 2019
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Design Thinking

How Medtronic’s Innovation Lab Immerses Project Teams in The Patient Experience

by ExperiencePoint | August 6, 2019
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Innovation

Design Thinking And Football: Reimagining America’s Favorite Pastime

by ExperiencePoint | August 5, 2019
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Design Thinking

3 Ways to Improve Agile With Design Thinking

by ExperiencePoint | August 1, 2019
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Design Thinking

How Marvel Keeps Customers Coming Back

by ExperiencePoint | July 31, 2019
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Design Thinking

Sephora’s Big Insight Into Its Customers And Employees

by ExperiencePoint | July 30, 2019
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Design Thinking

What’s The Difference Between Agile And Design Thinking?

by ExperiencePoint | July 29, 2019
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Change Management

HR Can Use Design Thinking to Help Transform Employees’ Lives

by ExperiencePoint | July 25, 2019
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Design Thinking

DoorDash Uses Design Thinking to Transform The Employee Experience

by ExperiencePoint | July 24, 2019
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Innovation

Why You Need a Chief Design Officer

by ExperiencePoint | July 23, 2019
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Innovation

Six Solutions Inspired by Design Thinking

by ExperiencePoint | July 22, 2019
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Design Thinking

Design Thinking For Personal Transformation

by ExperiencePoint | July 18, 2019
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Design Thinking

How FIFA Transformed Women’s Soccer Using Human-Centered Design

by ExperiencePoint | July 16, 2019
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Design Thinking

How Intuit’s Design Thinking Methods Helped a Middle School Raise Money

by ExperiencePoint | July 16, 2019
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Innovation

How to Find Design Thinkers Outside of Your Organization

by ExperiencePoint | July 15, 2019
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Innovation

Apple’s Designer in Chief Says Goodbye

by ExperiencePoint | July 12, 2019
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Design Thinking

Meet The Powerful Women Shaping Design Thinking

by ExperiencePoint | July 11, 2019