How to Fix Your System Value Stream: Step 6 in The Agile Transformation Process

by Andy Czuchry

In my previous blog on the fifth step in the series to an agile transformation we talked about how to manage your local value stream, which involves reviewing and streamlining the set of sequential steps in a single initiative, in order to accelerate results and deliver the best outcomes for customers and the business. A key transition in that step is a shift from aligning around project-based activities to be performed, to aligning around the target outcomes to be produced. This transition begins locally, where you can control it more directly, with an eye toward the bigger picture along the way.

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How To Use Storytelling To Drive Successful Business Transformations

by Andrew Webster

70 percent of organizations reporting that they have a digital transformation strategy in place or in development, according to a 2018 Tech Pro Research survey. Yet the results continue to be unimpressive. In the finance and retail industries, only 30 percent of transformation projects deliver successful outcomes, according to a 2018 Fujitsu survey. Other industries, including transportation, manufacturing, and healthcare, see even lower returns on these efforts.

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What To Expect From a Design Thinking Workshop

by Luke Brodie

Last month on a flight to Los Angeles, I overheard two strangers sitting in front of me talking about how they were both heading to LA for a training workshop and they weren’t happy about it. For 10 minutes they grumbled to each other about how much they hated sitting through training sessions and what a waste of time it was. Fortunately, they were not in the workshop I facilitated the following day.

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Design Thinking In Action: How One Hair Salon Franchise Innovated To The Top

by ExperiencePoint

Any business — be it in finance, insurance, healthcare, retail or any other industry — needs to innovate with fresh ideas using customer-centric thinking if it’s going to stand out from the crowd. A recent report by Forrester showed that businesses need to tap into customer emotions more than ever before to create engagement and deliver better customer experiences. That engagement starts with empathy and customer-centric design thinking.

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How To Understand The Difference Between Design Thinking, Agile and Lean Approaches

by ExperiencePoint

Agile, Lean and design thinking are all approaches for tackling a problem or project and coming to a solution, but oftentimes people get confused about the differences between them. They are similar methodologies that all focus on deriving greater value for customers, and can be used in conjunction with each other with the customer squarely in the center of the equation. In this post, we’ll point out the similarities and key differences between the three approaches.

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