Innovation and Change Behind the Scenes: Designing an Inviting and Collaborative Office Environment

Posted by ExperiencePoint on August 23, 2017

GAME CHANGER | 8 MIN. READ

 

We’re lucky to have an office environment that truly reflects and, in many ways, is an integral part of the ExperiencePoint culture. But with more EPers joining the team at a fairly rapid pace in 2016, our hallways started filling up as we began to run out of assigned homes for people.

How to solve the problem? Well, we had a few assumptions about what we should do, but we soon realized, the answers aren’t always as obvious as they may seem on the surface.

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Topics: Change Management, Innovation, Change, Design Thinking, behind the scenes

The Road to Change: Integrating Two Hospitals

Posted by ExperiencePoint on August 17, 2017

CHANGE | 9 MIN. READ

Kingston General Hospital is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. As southeastern Ontario’s leading centre for complex-acute and specialty care, KGH serves people from across the region through its Kingston facility and 24 regional affiliate and satellite sites. 

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Topics: Change Management, Change, ExperienceChange, Article

Here's What It Takes to Build Innovation Capability

Posted by ExperiencePoint on June 30, 2017

INNOVATION | 7 MIN. READ

As we discussed in a previous post, we recently looked at a variety of different organizations that have succeeded in their efforts to build innovation capability, and a number of common patterns emerged—foremost of which is a multi-year change journey with key waypoints along the path.

The next question, of course, is how did they get from point A to point B?

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Topics: Innovation, Change, Article

Charting Your Journey to Innovator: Where Do We Go From Here?

Posted by ExperiencePoint on April 24, 2017

(7 min read)

More organizations than ever are embarking on the journey to build innovation capability as a way to improve agility in the face of market disruption. But many of these initiatives will hit roadblocks, veer off course or run out of gas along the way.

Just what is it that separates the successful journey from the bumpy ride?

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Topics: Innovation, Change, Article

Innovation and Change Behind the Scenes: Getting Mindful Over Lunch

Posted by ExperiencePoint on January 31, 2017

GAME CHANGER | 9 MIN. READ

 

As a company that is committed to not only teaching but applying a human-centered approach in everything that we do, having empathy—that ability to understand someone else’s condition from their point of view—is essential. We know that if we want to serve each other, our customers and our community in a human-centered way, we have to first understand what they’re going through.

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Topics: Innovation, Change, behind the scenes, mindfulness

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