Innovation and Change Behind the Scenes: Designing an Inviting and Collaborative Office Environment

Posted by ExperiencePoint on Aug 23, 2017 9:03:00 AM

(8 min read)

We’re lucky to have an office environment that truly reflects and, in many ways, is an integral part of the ExperiencePoint culture. But with more EPers joining the team at a fairly rapid pace in 2016, our hallways started filling up as we began to run out of assigned homes for people.

How to solve the problem? Well, we had a few assumptions about what we should do, but we soon realized, the answers aren’t always as obvious as they may seem on the surface.

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Topics: Change Management, Innovation, Change, Design Thinking, behind the scenes

The Road to Change: Integrating Two Hospitals

Posted by ExperiencePoint on Aug 17, 2017 9:00:00 AM

(9 min read)

Kingston General Hospital is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. As southeastern Ontario’s leading centre for complex-acute and specialty care, KGH serves people from across the region through its Kingston facility and 24 regional affiliate and satellite sites. 

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Topics: Change Management, Change, ExperienceChange, Article

Here's What It Takes to Build Innovation Capability

Posted by ExperiencePoint on Jun 30, 2017 11:20:00 AM

(7 min read)

As we discussed in a previous post, we recently looked at a variety of different organizations that have succeeded in their efforts to build innovation capability, and a number of common patterns emerged—foremost of which is a multi-year change journey with key waypoints along the path.

The next question, of course, is how did they get from point A to point B?

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Topics: Innovation, Change, Article

Charting Your Journey to Innovator: Where Do We Go From Here?

Posted by ExperiencePoint on Apr 24, 2017 10:30:00 AM

(7 min read)

More organizations than ever are embarking on the journey to build innovation capability as a way to improve agility in the face of market disruption. But many of these initiatives will hit roadblocks, veer off course or run out of gas along the way.

Just what is it that separates the successful journey from the bumpy ride?

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Topics: Innovation, Change, Article

Innovation and Change Behind the Scenes: Getting Mindful Over Lunch

Posted by ExperiencePoint on Jan 31, 2017 10:34:00 AM

(9 min read)

As a company that is committed to not only teaching but applying a human-centered approach in everything that we do, having empathy—that ability to understand someone else’s condition from their point of view—is essential. We know that if we want to serve each other, our customers and our community in a human-centered way, we have to first understand what they’re going through.

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Topics: Innovation, Change, behind the scenes, mindfulness

Innovation and Change Behind the Scenes: Building a Better Team Kit

Posted by ExperiencePoint on Dec 2, 2016 9:03:00 AM

(5 min read)

In this series, we’re heading behind the scenes at ExperiencePoint, introducing you to some of our team members and showing you how they’re using the principles of ExperienceInnovation and ExperienceChange to get game-changing results in their own areas and across the business.

For our second story, we wanted to delve into a classic innovation challenge. What better example than one involving our own innovation program?

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Topics: Innovation, Change, behind the scenes

Innovation and Change Behind the Scenes: Video Brainstorming Yields the Ultimate Editorial Calendar

Posted by ExperiencePoint on Oct 14, 2016 11:03:00 AM

(7 min read)

Sure, we talk a good game about making innovation an instinct and change a reflex. But that wouldn’t add up to much if we weren’t actively walking the talk every day.

In this series, we’ll be heading behind the scenes at ExperiencePoint, introducing you to some of our team members and showing you how they’re using the principles of ExperienceInnovation and ExperienceChange to get game-changing results in their own areas and across the business.

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Topics: Change Management, Innovation, Change, Design Thinking, behind the scenes

What Does It Really Mean to Create a Culture of Innovation?

Posted by ExperiencePoint on May 4, 2016 1:47:52 PM

"We need to create a culture of innovation."  

(4 min read)

So begins a familiar conversation in boardrooms across the world. The reasons for wanting innovation (game-changing products, services and processes) are well understood. But why "culture"?  

Here’s how Tony Bond, EVP and Chief Innovation Officer at Great Place to Work®, answers that question in his work:

Why focus on culture? Workplace culture, intentionally or unintentionally, affects how your employees and your customers experience the business and the brand.

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Topics: Change Management, Innovation, Change, Design Thinking, Article

4 Ways Design Thinking Can Be a Powerful Tool for Change

Posted by ExperiencePoint on Feb 22, 2016 7:00:00 AM

(4 min read)

As we discussed in our previous post, a common challenge organizations face with their innovation initiatives is getting the idea out in the world. Executives put out the mandate:

We need to be more innovative. We want great ideas. Innovation needs to be part of our core principles and everyday practice.

But even when great solutions are introduced to the organization, many remain best-kept secrets, failing to ever reach scale. More often than not, the problem is that the stakeholders who will make or break the idea’s execution aren’t ready, willing and able to support its success. They haven’t bought in to the change.

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Topics: Change Management, Innovation, Change, Design Thinking, Article

Are Your Innovative Solutions Gathering Dust?

Posted by ExperiencePoint on Jan 26, 2016 7:00:00 AM

(3 min read)

A company senses changes ahead in its market, changes that could rock its very foundation. Against this turning tide, it assembles an enthusiastic, talented team and gives them a mission: go create the future.

And that’s what the team does. It challenges convention. It tries out new ideas. It develops concepts and components that look nothing like the status quo. It’s a radical leap forward.

And they can’t seem to get management to care. The executives’ implicit question: How can this be our future when it’s not even part of our bread-and-butter product line?

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Topics: Change Management, Innovation, Change, Design Thinking, Article

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