"We need to create a culture of innovation."
So begins a familiar conversation in boardrooms across the world. The reasons for wanting innovation (game-changing products, services and processes) are well understood. But why "culture"?
Here’s how Tony Bond, EVP and Chief Innovation Officer at Great Place to Work®, answers that question in his work:
Why focus on culture? Workplace culture, intentionally or unintentionally, affects how your employees and your customers experience the business and the brand.
We’re lucky to have an office environment that truly reflects and, in many ways, is an integral part of the ExperiencePoint culture. But with more EPers joining the team at a fairly rapid pace in 2016, our hallways started filling up as we began to run out of assigned homes for people.
How to solve the problem? Well, we had a few assumptions about what we should do, but we soon realized, the answers aren’t always as obvious as they may seem on the surface.Read More
Kingston General Hospital is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. As southeastern Ontario’s leading centre for complex-acute and specialty care, KGH serves people from across the region through its Kingston facility and 24 regional affiliate and satellite sites.Read More
As we discussed in a previous post, we recently looked at a variety of different organizations that have succeeded in their efforts to build innovation capability, and a number of common patterns emerged—foremost of which is a multi-year change journey with key waypoints along the path.
The next question, of course, is how did they get from point A to point B?Read More
As a company that is committed to not only teaching but applying a human-centered approach in everything that we do, having empathy—that ability to understand someone else’s condition from their point of view—is essential. We know that if we want to serve each other, our customers and our community in a human-centered way, we have to first understand what they’re going through.Read More