In a recent article in Harvard Business Review, University of Virginia business professor Jeanne Liedtka describes her seven-year study into projects in various sectors, including business, health care and social services, and discusses how human tendencies get in the way of innovation. Her research finds that design thinking “has the potential to do for innovation exactly what Total Quality Management (TQM) did for manufacturing: unleash people’s full creative energies, win their commitment and radically improve processes.”Read More
As we discussed in our previous post, a common challenge organizations face with their innovation initiatives is getting the idea out in the world. Executives put out the mandate:
We need to be more innovative. We want great ideas. Innovation needs to be part of our core principles and everyday practice.
But even when great solutions are introduced to the organization, many remain best-kept secrets, failing to ever reach scale. More often than not, the problem is that the stakeholders who will make or break the idea’s execution aren’t ready, willing and able to support its success. They haven’t bought in to the change.Read More
We’re lucky to have an office environment that truly reflects and, in many ways, is an integral part of the ExperiencePoint culture. But with more EPers joining the team at a fairly rapid pace in 2016, our hallways started filling up as we began to run out of assigned homes for people.
How to solve the problem? Well, we had a few assumptions about what we should do, but we soon realized, the answers aren’t always as obvious as they may seem on the surface.Read More
Kingston General Hospital is a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. As southeastern Ontario’s leading centre for complex-acute and specialty care, KGH serves people from across the region through its Kingston facility and 24 regional affiliate and satellite sites.Read More